Returns & Exchanges
At Sewell Direct, we stand behind the quality of our connectivity solutions and offer a 30-day satisfaction guarantee on all electronics. If you are not completely satisfied with your purchase, we provide a streamlined return process for a full refund or exchange.
Initiate Your Request
Log in to your Sewell Direct account or use our guest portal to enter your order number and email address to start your return.
Print Return Label
Once your return is authorized, download and print your prepaid shipping label and the included Return Merchandise Authorization (RMA) slip.
Package Your Items
Place the items in their original packaging with all manuals and accessories included to ensure a full refund without restocking fees.
Ship and Track
Drop off your package at any authorized carrier location; your refund or exchange will be processed within 3-5 business days of receipt at our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing